Welcome to Link Robins ("we," "us," "our"). As a disabled Marine Corps Veteran-owned business, we are founded on principles of integrity, trust, and dedication. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use any of our services, including our Managed Flarum Hosting Services and our uptime monitoring tools.
Your privacy is critically important to us. We are committed to transparency and protecting the data you entrust to us. By using our Services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information that is necessary to provide, maintain, and improve our Services.
A. Information You Provide to Us Directly:
Account Information: When you sign up, we collect essential information such as your name and email address.
Payment Information: Payments are processed securely through Stripe. We do not directly collect, store, or see your full credit card details. We only receive information necessary for billing management, such as subscription status and billing history.
Communications: When you contact us for support via our integrated Chat Widget or by email, we collect the content of your messages and your contact information to resolve your inquiry.
Monitoring Target Information: When you use our uptime monitoring services, you provide us with the URLs or IP addresses of the endpoints you wish to monitor.
Status Page Subscriptions: If you subscribe to incident updates on a status page hosted on our platform, we collect your email address. It is used solely to deliver incident and maintenance notifications for that specific status page, every notification includes a one-click unsubscribe link, and we never use these addresses for marketing.
B. Information We Collect Automatically:
Service Usage & Analytics: We do not run third-party analytics or tracking scripts on our websites. No advertising pixels, no data brokers — the only analytics we use is our own self-hosted, privacy-preserving system described below, plus the operational data that follows.
Visitor Analytics (Self-Hosted): Our websites and the Flarum forums hosted on our platform use our own first-party analytics, which runs entirely on our own infrastructure — no analytics data is ever sent to or shared with a third party. It is cookieless and designed to avoid identifying individuals: for each pageview we record the page visited, the referring site and campaign parameters (if any), browser and device type, country-level location, and a timestamp. Visits are grouped into sessions using a salted hash of the visitor's IP address and browser signature; the salt rotates daily, so visitors cannot be tracked across days, and raw IP addresses are never stored in the analytics system. Raw analytics events are automatically deleted after 13 months.
Server Logs: Our servers automatically record "Log Data," which may include your IP address, browser type, and timestamps. This is used strictly for security monitoring and preventing abuse.
Email Metadata: We monitor outbound email metadata (such as delivery success rates and bounce logs) via our relay provider to ensure platform reputation and service reliability.
Uptime Monitoring Data: For the endpoints you monitor, we collect availability status, response times, and any error messages to provide the monitoring service. This data is used to generate alerts and reports for you.
C. Information Hosted on Your Behalf (Client Data):
Flarum Databases and Content: As your hosting provider, we store the data for your community. This includes posts, user data, and media uploads. You are the owner and controller of this data. We are the data processor and will only access this data to provide support at your request or to perform necessary maintenance.
Forum Visitor Analytics: Traffic to forums hosted on our platform is measured by the self-hosted visitor analytics described above. Forum owners receive aggregate statistics only (such as visit counts, top pages, traffic sources, and country breakdowns) — never data that identifies an individual visitor.
3. How We Use Your Information
We use your information for the following purposes:
Provisioning: To set up your isolated hosting environment, host your community, and configure your uptime monitoring.
Billing: To manage subscriptions and process payments through Stripe.
Support: To provide 1:1 assistance through our support channels.
Communication: To send service updates, security alerts, billing notifications, and uptime alerts for your monitored services.
Operational Integrity: To perform nightly backups and ensure the security and reliability of our infrastructure, including our monitoring systems.
Service Improvement: To analyze anonymized usage data to enhance the performance and features of our hosting and monitoring services.
Analytics & Reporting: To provide forum owners with aggregate traffic dashboards for their hosted communities, and to display coarse, aggregate traffic bands (such as "1k+ visitors/mo") for forums hosted by us in our public Flarum Rankings directory. Only aggregate figures are ever shown publicly — never individual visitor data.
4. How We Share and Disclose Information
We do not sell your personal information. We only share data with essential third-party service providers:
Stripe: For payment and subscription management.
Cloudflare: For DNS management, CDN and proxy services — including automatic SSL certificates and traffic routing for custom domains connected to hosted forums and status pages — and R2 Object Storage for your community media.
Hostinger: Our infrastructure provider. Our dedicated hardware is physically located in U.S. data centers (Phoenix, AZ, and Boston, MA).
Mailgun: Our transactional email relay provider, used to deliver forum notifications, account activations, password resets, and uptime alerts.
ProtonMail: Our secure provider for business email communications.
Our self-hosted tools (MySQL, Valkey, etc) do not involve sharing your data with external third parties. We will disclose your information to law enforcement only where required to do so by law or in response to valid requests by public authorities.
5. Data Storage, Security, and Retention
Data Location: We are a 100% American-operated business. All client data, including website files, databases, backups, email processing, and monitoring data, is handled by providers and servers located exclusively within the United States. Your data never leaves U.S. soil.
Security: We implement isolated client environments, secure remote databases, and SSL/TLS encryption for all data in transit.
Retention: We retain personal information for as long as your account is active. Website data is typically removed 10 days after a subscription expires, and backups are rotated/removed within 30 days of service termination. Monitoring data is retained for the duration of your active subscription for reporting purposes. Raw visitor analytics events are automatically deleted after 13 months; the analytics system never stores raw visitor IP addresses at any point.
6. Your Data Rights
You have the right to access, correct, or request the deletion of your personal information. To exercise these rights, or to request a copy of your database or monitoring data, please contact us via the support widget or email.
7. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
8. Changes to This Privacy Policy
We may update this policy periodically. We will notify you of any changes by updating the "Last Updated" date at the top of this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at: [email protected].