What gets charged, and when
- Uptime monitoring is free, and always has been. Monitors, alerts and status pages cost nothing, with no account tier above them.
- Extensions are free and open source. Installing one costs nothing and there is no key to buy.
- Consulting is billed by the hour, and the number of hours is agreed with you before any are billed.
That is the whole list. There is no subscription to manage and nothing that renews on its own.
Invoices
Consulting is invoiced through Stripe, and the receipt arrives by email when the payment goes through. Ask on Support if you need one re-sent or need different details on it.
Refunds
Ask on Support and explain what happened. I would rather sort out something that did not work than keep money for it, and a refund goes back through Stripe to the card that paid.
Cards
Card details go to Stripe and never touch this site. I cannot see your card number, and neither can anything I have written.
